Returns & Exchanges

Made-to-order means limited returns

Every Beelicious piece is built by hand for one person, in the colours and charms that person chose. Because of that, custom and personalized pieces are final sale and cannot be returned or exchanged for change of mind.

This includes Freestyle, Color Vibe and Custom orders, plus every bundle built on those experiences.

If something arrives wrong or damaged

We stand behind our workmanship. If your order arrives damaged, incomplete, or is not what you ordered, contact us within 7 days of delivery with your order number and clear photos.

We'll repair, remake or refund the affected piece — whichever suits you best. Charms that loosen in normal early wear are repaired free; just reach out.

Cancellations and changes

Orders can be cancelled or edited free of charge while they're still marked New in our production queue — usually the first 24 hours.

Once a piece has moved into production the materials are already cut, glued and set to your spec, so we can no longer cancel it.

Non-custom stock items

Ready-made stock pieces bought as listed may be returned within 14 days of delivery, unworn and in original packaging. Return postage is the buyer's responsibility unless the item was faulty.

Refunds are issued to the original payment method once the item is received and inspected.

How to start a claim

Email us through the Contact page with your order number, a description of the issue and photos. We reply to every message within 1–2 business days.